I had no problem with my order although many on trustpilot have had problems. Took about 7 working days to get delivered as they had to source stock from another warehouse (so the people on their customer services line told me). The stock numbers on the website seem to get updated quite quickly as after I bought my shoes in size 10, the website showed there were none of that size. This has apparently been the main issue with other online buyers in that they believed an item is ready but in fact Cruise had to source it and the customer doesn't get updated until Cruise finds/does not find the item. I would use them again but I would still be ringing their customer line with my order number so I get to know what's actually happening and have expectation set.