I was surprised how long it took for items to be dispatched. I am used to quicker service. I found that it wasn't clear with one of the items that i ordered whether the sizing was US or UK and hence ended up with an item 2 sizes too big. I have not requested an exchange because it took so long for the item to be dispatched in the first place. I also found that one of the items i purchased was longer length although this was not noted on the website, which was disappointing. I hope my returns are processed more speedily. Goods arrived well packed and in good condition but overall the experience was not the standard i would expect from a high end store. Matches and NAP have better service.