I bought a jacket from the Edinburgh store for my husband. It was too big and they didn't have a smaller size in store and told me after checking their stock it was unavailable. I looked on the Web site when I got home and they had the size, I went back in to the store and they couldn't see it. Once home I thought I'd check again, lo and behold it was still available on the website so I phoned the store and asked if they could order it for me. They looked up the jacket and told me again it was unavailable even although I could see it online and had one in my basket. I ended up buying it myself from the website and having to pay £6 delivery, I then returned the larger size to the store and was given a refund. I was happy with the service in the end as they did give me a refund but I had to do all the work to buy thejacketmyself.