This is the first time I shop at Cruise Fashion and I am really impressed with the speedy delivery,however,when I open up the package,I am appalled to see the condition of the bag! There are some marks on the front of the bag,and multiple scratch marks at the back of the bag and the dust bag,it was extremely filthy!Whilst I appreciate the bag is 30% discount off but I do not expect the bag in this 'condition' because had i known if the bag is in such a state,I wouldn't have paid £854 for it!sorry but not only at 30% off definitely!called up customer service to complain in the end and receive a mere 5% off which is absolutely pathetic and I really do not feel that Cruise really value me as a customer at all as I felt the 5% discount extremely patronising!i reluctantly accept the further 5% discount as I really really like that bag very much although I have to say this will be last time I will be shopping at Cruise!