Glad that DHL is the preferred courier, however email updates between order processing and despatch is really slow. Also the policy of only refunding Vat after I have signed for the goods is a poor one. As I am based in South Africa, your policy means I pay for our local duties based upon the invoice amount and not the rate after your Vat is subtracted. South Africa has a custom duty of 50% on clothing so your website should automatically discount the UK vat when I log on.
10 years ago
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