Everytime I attempt to order something I receive an email saying the order has been cancelled as I need to prove my identification due to the large sum. This is ridiculous! The credit card company allows the transaction therefore you should too. I am not trying to get finance on a vehicle or something! I just want a few jackets for christmas. Over the last 6 month I have been rejected for about 5000 worth of clothes. I am sick of it and will not be shopping with cruise anymore. I would rather miss out on the offers and go to harrods/triads etc where they do not subject customers to feeling like a fraudulent criminal having to prove their identity. Also, how on earth do you expect your customers to send you all of the information you request? Particularly ones such as me who work away from home? Even if I was able to get bank statements from home etc and access to a scanner all within 24 hours, why would any person wish to send all of their information to an unknown person in order to purchase clothes in cash? I personally think your company needs to take a good look at this as I am not the only person to have been rejected and went elsewhere. Losing a lot of custom.