Hi , biggest problem is when you put your bag together you take the money only to be told 3days later your items are no longer in stock, when this is the case cancel the full order out of principle as there is no need for this situation to occur which then costs the consumer the return fee bad management, I also know u loose a lot of money through this as all of my friends feel the same way. Whole new stock control system is needed customers would have more respect to be told on the spot out of stock, if u take my money for an item it is bought and paid for I am under the assumption it is now picked and will soon be on it's way to me I expect this at the least this is nearly 2016 and I can only take a push of a button to be put aside bad management bad system set up. Must do better guys, there are other companies out there that provide this service in a lot better manner!!! Regards Kevin