Bought a pair of Micheal Kors boots as a present. Came in good time but how ever when I opened the box I had two different boots ! After waiting. On hold for 25 minutes I was told that the only way I could be guaranteed I would in fact receive the correct purchase was to reorder another pair whilst sending the two odd boots back for a refund as they could not keep me a pair back even though my purchase was not fulfilled!! This is really poor costumer service ! I have re ordered the pair as was a really good price and did not want to miss out now I need to wait up to 7 days + around 5 days for my full refund of 215 leading up to Christmas ! Cruise used to have a really good costumer service but this has put me off buying from them again Martyn Savage