I have been a loyal customer to the cruise Fashion store in Glasgow for over ten years spending thousands of pounds throughout the years and this was only the first time I have tried to use the online service as I have have been busy with work commitments. The staff in the stores are a credit to the company and have a great relationship with some of them becoming good friends. But to my disappointment i will not be using the online service again. I picked several items that took quite a bit of time to do so to no fault of my own trying to find things that was in my size. when I finally picked things that where in stock and showing available. I picked my outfit around a black shirt that I had purchased and to my disappointment I received an email saying that this item was no longer available therefore I received my £30 refund but would have to go on and pick something else but could not find another black shirt to go with my outfit.I then picked another item of £30 pound and having to pay another £5.99 on delivery charge. I would continue to shop in store but not online in the future.