I had items to return which I orderd off the website. Went into the Glasgow store to be told I could not return items which had been bought off the website and that they had to be sent back! I made the cashier aware that I would have happily took a credit note for the items and not cash back but still wasn't allowed! I have since sent these items back and still waiting on a refund! I also had an item to return that I bought at the Edinburgh store and took to Glasgow which I was told I could only return it to the Edinburgh store! Why is this? Big waste of my time that day travelling to Glasgow and not able to return my items!