Extremely disappointed with the experience I have had with Cruise online. Firstly the item I bought was pretty expensive, £133 to be exact and I had to pay for a standard delivery which is poor but you know, not the end of the world. Secondly, the item unfortunately didn't fit or look as good as I thought it would so I wanted to send it back. Only to my horror did I realise that I would be liable for the cost?! So the bottom line is I have paid £16 to try something on. You need to keep up with the times and start offering what your competitors are, e.g ASOS nowhere near as premium as Cruise yet they offer free returns and next day delivery for £9.95 for a whole year. Won't be shopping online with Cruise again unfortunately.