i had an awful experience with the customer service. i made a mistake in my order ( T40 instead of T39)...tried to join someone at cruise to correct it as soon as possible...i called from france and sent e mails ..i did all my possible so the parcel could be changed before the shipping...i called DHL who told me they hadn t collect the parcel yet but needed an order from cruise not to do it....and the customer service was so long to react that the parcel was collected with the wrong shoes...i expected cruise to reserve the T39 shoes but they didn t even do it....now cruise don t have the T39 anymore. i should have been advised to do another order of the T39 when it was still possible. finally the customer service did worse than doing nothing...and it was very stressfull doing all my possible with someone doing the less possible at cruise customer service.... being polite but useless is not enough when the customer needs real service and help .....i hope i will be refunded and i don t expect to buy at cruise anymore...i m sorry to say that but what could i say after all that?