1. website is not working properly 2. suit sizes were shown as 44 which could either have been british or European and cruise shows sizes in a mixed way for garnents so youre never sure if size is uk or eu- I ended up with a small European size 3. as soon as I realised 2 above I e-mailes customer service twice but they responded 40 hours later only to tell me they could not cancel my transaction-I e-mailed flannels customer service and received reply in 6 hours. I felt cruise made no effort to cancel my order at all. 4. I have to pay return postage on returns-there is no collect+ like flannels, outrageous will stick to more reliable and profeesional online outlets in future