Delivery was on time and as quick as it could have been. My gear came in two parcels - one was fine with each of the items in their original manufacturers packaging. The other was a Barbour coat which was not in the original packaging and the parcel could not have been more different for the first one. I was incredulous as to the way it was presented. The coat was not even folded and was just stuffed into the bag. This made the item so creased that I wouldnt have bought it. As it happened the item didn't fit and I had to return it in exchange for another size but it's state was so bad that I feared you would accuse ,e of mishandling it.