Packaging was damaged, general presentation was poor. Cruise sell designer wear but present in a "sportswear" and basic manner Your prices are consistent with other retailers selling similar top brands but your client care, packaging and delivery leave a lot to be desired I try and avoid Cruise the best I can. I feel when you are buying something special and expensive you aren't really just buying that item in isololation...you are buying a feeling and experience. If I were you I would look at competitors service and delivery excellence and compare this to your own. Cruise really is terribly awful I recently visited your shop in Newcastle and this too was old, battered, Scuffed and poorly presented....not what you expect when you are seeking too brands and the experience I mention above In conclusion. Good brands and stock but very poor delivery of every other part of the process