I would purchase sooooooo much more from Cruise if they offered free returns.
I think it is ridiculous that they do not offer a service where like most online stores, if the item is not right for you you can send it back free of charge.
I would also buy plenty more of their items if they took the time to model them on a real person as opposed to the dummy as you cannot get a true picture of what the item will look like on a human being.
Additionally, unlike other online stores such as Net A Porter, Farfetch and the Outnet, Cruise do not measure the actual item. They just have standard sizes for fitting information.
They actually lose money this way because it makes people like myself apprehensive as to whether an item I like will fit.
And knowing that they do not offer free returns, I generally leave a lot of their stuff behind (except if I am 90% sure it will fit) and end up going to other places such as the Outnet where they provide detailed measurements and free returns.
7 years ago
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