I am very happy about your online service, only downside is having to pay for your returns not like other big company's who have a drop off for returns. I had a really bad experience in your store in Glasgow and this has turned me off shopping in store. your manager refused to take back a pair of shoes that were one week old and worn for 2 hours stating it was my fault, when they were returned to a Christin lauboution store they were taken from me, fixed and returned as they agrees the shoes weee faulty however your manager refused to aknowlege this! I am not a happy customer!!!!!!