The online service was fabulous the one star is for the Staff in ur lower floor menswear at Ingram at and _fisr floor level at ladies shop ..on Monday afternoon... Avoided helping customers walked past by 3 members of staff when trying to ask about. A Canadian goose jkt ... Then dismissed for asking for colour u dont stock ... Tried to make a fool of my colour choice ..... Then went over to ladies to look at ladies selection ... Again grd floor staff v v helfull ...2 Nd floor ladies great help.. 1st floor ..no interest in customer .... Lost U 2 sales ... Cd not give my hard ended money nearly1700 pds for 2 Canadian goose jkts .... I don't expect anyone to fawn over me buying stuff but a bit of common courtesy .... WD have been .nice ... Anyway Harvey Nichols......got the sale online ....... ... I was really quite annoyed at the poor customer service of such a prestigious outlet ... It's a shame that these young members of staff ... Do not have the customer care training ... Maybe it's not their fault .... But business is tough these days and no one can afford to lose business 🙏 a bit of customer appreciation training cd be all they need