After making an on line order and hearing nothing for 11 days, I eventually found out, after having to make 2 phone calls to customer service, despite being told someone would ring me back but not bothering, that you had cancelled my order and processed a refund due to no stock being available in either the Leeds store or the warehouse. I was not notfied of this but was told there had been a technical error. After challenging this with customer services I was eventually told that there was in fact stock in the warehouse and if I ordered the items I wanted again I would be refunded the 20% discount that I had originally used as well as my delivery cost. I found this whole experience unacceptable and distressing. This order was my son’s Christmas present and I fail to understand why no one bothered to tell me for 11 days what was going on. In fact I fk t believe you would have ever have bothered to tell me about it if I had not been persistent in contacting customer services. I was still left dissatisfied as I had to order a shirt that is in fact too big as you did not have the medium I wanted by the time my second order was placed. Whilst I appreciate the fact that I was refunded the 20% discount and the delivery cost, i should not have had to be placed under such pressure or be subject to such poor customer services by your company. I would doubt very much that I will place any more orders with you as I would not be convinced that you could actually honour any orders. I think you need to seriously review your processes and ensure that customer communication and ordering processes are pimproved