The item I ordered online is currently missing. The nominated delivery agent, DPD, have delivered it to an address that was not provided by myself at any point, and is not an address that I have any familiarity with. The item I have ordered is worth £300 and has been paid for in full. Upon contacting Cruise customer services I was informed that they would request the DPD driver returns to the address to retrieve the parcel. I imagine that if the parcel is not recovered that I will then have to go through a process to request a refund, subject to the terms of your services. The item I purchased is part of the Stone Island Shadow Project collection and so is of limited availability. I very much doubt that by the time I am in a position to order this again that it will be available, or if it is, with very limited sizing options. I am extremely disappointed that I am now in this position, particularly as Crusie is a store I would always go to first when purchasing any high end clothing. I have spent thousands of pounds over the past few years in both the Aberdeen and Edinburgh stores but would now be incredibly reluctant to purchase anything online as a result of this error. I was informed today (04/01) that I would receive an email updating me regarding the tracing of my package within 3-5 working days at the latest, should I not recieve the same by COB 11/01/2018 I will be making a formal complaint.