I ordered a Canada Goose jacket which costs 950 GBP and asked for express delivery and paid extra 10 GBP for it. Until today, nine days since order and have not received the parcel yet (delivery time was supposed to be 2-3 days to Greece via express service). The Courier was DPD UK. I contacted DPD UK via email, got no reply, tried DPD Greece and they said that the parcel was shipped with standard delivery. Sent 3 emails to cruise customer service and got a reply after 6 days (!) that the parcel was sent via express post. Someone is not telling the truth: either the parcel was shipped via standard post and hence you should give an apology with a 10 quid refund or DPD made a mess out of it. In any case cruise is to be blamed because the courier is your choice. And please note that I have not received the jacket yet!