The online experience was absolutely fine and as expected. However, in store was a different story. I visited the Newcastle branch with my Mum looking for Valentino shoes for my wedding day. There were two girls working on the shop floor who ignored us, even when I had two pairs of shoes in my hands I wanted to try on. I approached them and asked to try both pairs in a size 6 and 7 as I'm between sizes and have never tried on Valentino's. I was met with rude questions about exactly what size shoe I am, and they were extremely reluctant to go and fetch me more than one pair. They snatched the shoe I was holding and told me it was in fact a size six and passed it back to me (I'm unfamiliar with EU sizing which it was labelled with, I apologised...). They then came back to me to say they didn't have a size 7 in stock in either shoe. I asked to try on any Valentino shoe they had in a size 7 to check it would fit me, as the size 6 was a little tight. They didn't want to give me a shoe to try if it wasn't the actual pair I wanted to purchase... I have never been told that in any store before, and considering the shoes in question were £620 I would have thought the sales assistants would be happy to help me. I decided to go online and never visit the store again. The prices of the clothing and shoes are far too expensive to warrant bad customer service. If I were to visit Selfridges, the staff would have been falling over me to make sure I left the store happy. If Cruise Newcastle aren't hitting their targets, look no further than the unhelpful staff hired and/or the clear lack of customer service training provided. The girls' appearance was scruffy & unprofessional and they had no manners or common sense. They behaved as if I was interrupting their conversation and spoiling their day. My advice to other customers - go online or take your money to another supplier.