Instore return policy is breaking Consumer Rights law. Tried to return faulty goods but the manager insisted that no refund could be offered only a credit note or exchange. The item was brand new with the tags still on but had a stitching fault. The manager then insinuated that the goods where not faulty when sold - wow! Even if it wasn’t faulty when bought, it’s still faulty and I had returned them well within the 30 day period. The Consumer Rights Act 2015 gives the right to reject something faulty, and be entitled to a full refund. Not in Cruise! Part 2 - As this was a birthday gift, I re-ordered the same item from their online store on the Wednesday night and paid for next day delivery - expected Friday. Didn’t arrive until the Monday. Only after providing proof of the same dress being bought from their online store was I given a “by exception refund” So if you buy something from Cruise be warned no matter what, they will make sure they keep your money.