Absolutely shocking customers service yet again. I ordered on the 23rd and paid £9.99 for next day delivery and on the 24th no item arrived. Sent an email early hours of the morning on the 25th which i still haven't had a reply. No item arrived on the 25th, so yet again i called the girl told me she didn't know were my item was but she would look into it and get back to me. Never returned my call. Phoned again on the 26th to see where my t shirt was and the girl said didn't know were ut was but i would have it between 24 and 48 hours and explained i was happy and that i wanted to speak to her supervisor. I was put onto a team leader who told me this wasn't right and he was going to look into this because i should never have waited this long without any correspondence from cruise clothing. This was 3pm and guaranteed me that i would receive a call back from him the same day to try and give me an answer to weather my clothing was lost or not and would pay my £9.99 back into my account. I recieved £3.99 back. And he never called back. I called again on the 26th for the girl to look into it yet again and informed me that my t shirt was lost. This was the day of my birthday dinner with no t shirt to wear, absolutely appalled by your customer service skills at all level of personal working there. The girl told me she would transfer the full amount back to my account to which i am still waiting for. I asked to speak to the team leader who i spoke to the day before but as expected he was on a call so i was told i could not wait to speak to him and he would call my back before the end of the day on friday to arrange some sort of compensation.. and guess what?? He never called back and no one from cruise called. I would like to be called back!!! This item was collected by dpd on the 23rd at 16:41 but the whole time on the tracker it just said on its way. I would like to be compensated for ruining my week on the phone to cruise clothing. For an item that never turned up and the shocking customer services i had to deal with i am going to make an official complaint. My number is 07480240578. Regards Drew Brannan