Bought 700GBP worth of clothes, and got taped up smashed boxes with boxershorts that still had the security tags attached, nothing was wrapped that could be broken. Just put in a bag all together. I contacted customer service since receiving crushed and taped up boxes with alarms attached the content, is far from satisfactory, and actually can't even be used. But was then told by customer service that they WOULDNT pay return shipping for their mistake, but it was up to me whether I wanted to keep the boxershorts or return them at my own cost? You're kidding me right? I think I´ll just send you ALL 700GBPs worth of stuff back and never return! What a rude and terrible service! Will NEVER shop here again! You can't sell customers items they can't use and ask them to pay for your mistake! Horrible service!