Cruise Belfast had a VB bag for sale. It had a couple of marks/scratches on the front of it. I approached who I was told to speak to to ask if the price could be reduced from £420 to £400 (which I considered a small discount considering the marks on the bag) and was abruptly told no. I left the store and ordered the same bag online - with no marks. This is the first occasion I have ever noticed ‘management’ not acknowledging that a marked item should most definitely have a discount taken off the price. I felt this was very poor service on the manager’s part. I frequently purchase designer bags but would be reluctant to return to the Cruise Belfast store considering the manner I, a paying customer, was spoken to. I was very happy with the online service. However the bag did have a couple of small scratches on the gold toned press lock.