first of all I called at least 5 times the customer service and for 4 times i called inside the timeframe and nobody came on the phone, and not even an answering machine was telling me that there was nobody there to help me out. This got me already worried. When I finally got in touch with someone and asked aboutthe description of my item, if it was the same as on the picture, the woman confirmed that the item was exactly as on the website. AND YESTERDAY MY BAG ARRIVED, OF COURSE IT WAS NOT THE SAME THAT I SAW ON THE PICTURE. SO THIS IS NOT WHAT I ORDERED,IT WAS NOT WHAT I SAW ON THE PICTURE. SO I HAD TO SEND IT BACK. I am not satisfied with your services, i am really sorry!! Thanks Renata