I originally ordered an incorrect size and returned item at personal cost. I was then sent faulty items as replacment and returned them at my own cost. Delivery was incredibly slow and my parcels went to the incorrect delivery office twice. I had to contact courier twice because they delivered the product to my neighbours house. I had to formally complain regarding my refund and recieved an unsatifactory automated reply. I then escalated my complaint with Cruise before I was refunded delivery costs. Essentially, one month later and after £14 in postal charges, umpteen phone calls made and emails sent, I have nothing to show for my efforts. If there is a pool for gift-vouchers then surely this is a strong contender!