Generally a decent experience with just a couple of gripes. I bought a pair of paul smith monk strap shoes that were described as tan in colour but on delivery I would describe them a lot darker than that, more of a chestnut brown ( I have since found them on another site with a far more accurate photo of the colour) but I kept them as I liked them anyway and don't have a shoe in that colour. The second moan regards the cost of delivery which at £6 is very steep especially as returns are not free. However, I decided to ignore this as I bought the shoes during their promotion period with 30% off and to be fair they did arrive the next day. Would I use Cruise again? Probably but only during a promotion or sale period due to the high cost of delivery and possible return.