I ordered an expensive Christmas gift from CRUISE for my husband on November 11 and on November 19 I received an e-mail that the item was dispatched on November 14. I still have not received it. The Track DHL Express Shipment online says “Shipment information received” on November 14 and then no more. DHL customer service replies that “due to the account holder’s contract with DHL Express, we are unable to discuss details relating to this shipment with anyone other than the shipping company and we respectfully request that you contact Sports Direct in respect to this shipment.” I have e-mailed you twice about this and received no reply what so ever. I have paid for it, but where is it?