Goods were as advertised and I will most likely shop with Cruise again. However, I felt that the postage (at £6) was a little expensive. The item I bought was not of high value (£90) so didn't need insurance or anything to justify this expense. It also took 5 days (including the weekend) for delivery, so it wasn't an express service which I would expect for this cost. In comparison, I also bought an item from a large online retailer last week (cheaper product) which came with free postage and a delivery time of 2 days. I also had an issue where the Black Friday discount was not applied. The Customer Service answered my query quickly and professionally, resolving the issue immediately. However, the wait time to get through to her was 20 mins. I appreciate that at this time of year, Customer Services are busy but there was no IVR message to advise that I was still in a queue etc.