May well be 1st and last time I use your service. Ordered on 20/12 for Christmas presents, nothing on website said that it was to late for Christmas delivery. I had ordered from other shops on same day and they all came. Website said link to monitor delivery, but did not work. Website gives 2 phone nos, 1 said you were closed phoned during working hours, other says calls are recorded but line then goes silent but is still connected. Have received on average 3 emails a day from you since signing up, but got almost no delivery information. Finally got through to customer services on 24/12 and was told I should have read the small print but received no help. So had to go out Christmas Eve to rebuy presents. Have returned 1 item as it was not what I ordered, delivered back to you on 31/12 but have not heard anything from you re credit etc. To recap, upmarket products at upmarket prices at poundland service!!!!