Hi Cruise, Firstly i would like to congratulate you on yet another stuff up with my order. I have previously ordered Stone Island from you over the last few years . Upon my first query re. 20% VAT reduction as i live in Australia , which supposedly you cannot do yet Oi Polloi , The End and numerous other websites where i buy Stone Island can ????? Then only 2 wks ago i ordered a Navy JKT and Pink Polo both Stone Island , i pay for both and then receive an email a few days after stating the polo is out of stock. I have emailed Annaliese a few times now regading a refund for the POLO yet no reply ?? Not sure what sort of operation is being run there but i spent 10 yrs opening my own shops in Sydney stocking , such brands as Stone Island , CP Company , Paul Smith etc and always made a point of looiking after my customers . So please can you give me the refund today and explain why you cannot reduce the 20% VAT at your checkout . Many thanks a very dissapointed customer Lee