Ordered 2 items, waited 13 days to be told one item was out of stock and I would receive a refund for it. Other item arrived after 15 days and I'm still waiting for a refund for the other item and it's now been 18 days. Also the item I ordered that was out of stock was in stock they had just put it up to full price after the sale and we're obviously not willing to give me it for the price I had ordered it for in the sale. I've used many other online shops for designer clothing over the years and a good few over the Xmas period and cruise is the only one I will not be using again.