I've ordered twice from Cruise now & after my first faulty item was sent I gave them the benefit of the doubt and ordered again. My second order wasn't so great either, I'm afraid to say. The £70 jacket I ordered was extremely tatty & smelled of perfume. I question their checks are adequate? The delivery service is ok, although they tell you on the day that they plan to deliver it on the same day so it's impossible to make alternative arrangements. I won't order again, as you also have to pay to return an item & when you've paid £6 delivery I think this should be free? Altogether not great I'm sorry to say.