Overall I received good service and was happy with the product. However the service was only rectified after receiving the item late. I ordered what was a Christmas gift with 8 working days to go until Christmas Eve and after numerous phone calls chasing an order update it became apparent that the parcel was only going to be received after Christmas which I was really disappointed about (the website stated 3-7 working days for delivery for non-sale items which this was). However it did arrive on the Saturday after Christmas and I also received an email offering me a discount to reduce it to the sale price as it had been moved to sale, which was much appreciated. I think more updates regarding the status and expected delivery of the product would have been helpful. But overall I was pleased with the product.