I had made an enquiry about my parcel not being delivered and waited a few days, today I called back for an update when I was told it would be a few more days to find out. 10 minutes after that phone call I received an email saying they had sufficient evidence it had been delivered and there’s nothing you can do which is a lie. Quite disgusted you guys didn’t have the decency to do a thorough investigation and just fobbed me off which has left me out of pocket without the outfit I needed for the weekend. Safe to say I won’t be recommending cruise to anyone I know.