Number of things I found poor 1) order took 5 days to process so whole shopping experience was 7 days which seems excessively slow 2) requested delivery to my mums as I work early. Parcel still ended up coming to my home address instead 3) your website does not state what the opening hours for your contact centre are so was on phone an hour hoping someone would answer 4) when I used your online form to question where my order was I got a pithy stating the obvious reply that it had not yet been processed and whoever replied obviously did not bother to read entire mail as no reference to my additional question regarding phoneline opening hours 5) phoned helpline following day during office hours and message saying it was shut (mind you that was an improvement on no message and hoping someone would answer. Sorry to sound negative but you did ask