I bought a Moncler coat for £595, i paid for next day delivery (I didn't get next day delivery) i rang and chased this and was promised a refund of my £9.95 for the next day delivery (I haven't had a refund), i received the item a week later in a bag with no box or Moncler paperwork! I was told I would receive a voucher for £100 as my order was over £500 via email (I haven't had one), the girls in customer service were polite but your system is terrible, wont shop with Cruise again, I'll stick Matchesfashion or Farfetch in future.
5 years ago
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