ordered a mac/coat but wasn't as described on their description. claimed to have a hood, which i knew couldn't be seen in the photo but assumed it was a foldaway in the oversized collar. add to that the courier (MyYodel) delivering it to the wrong address (not cruise's fault) & me having to chase it up on the phone with the driver etc bad experience this time as cost me another £4 (on top of original £6 delivery charges) to send back, hopefully ALL my postage costs will be refunded in full as this was a Cruise description error, so they didn't deliver what i thought i was ordering :/