I bought a coat in the sale and asked for it to be delivered to a local click and collect DPD point which was listed on the Cruise website. Unknown to me that DPD collection point was no longer active and Cruise apparently tried to deliver it 3 times and then cancelled my order and refunded me. Surely someone could have contacted me to organise a different delivery basis. I was very annoyed because the coat was at a very good sale price. Thankfully the coat came back in stock and I had it delivered to the Flannels flagship store in London.
5 years ago
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