Hi, I've shopped at cruise for as long as I can remember in glasgow then stopped due to a bad experience. I'd picked up a jacket in the sale and whilst I was queueing to pay a member of staff grabbed the jacket off me saying it had been priced incorrectly. It left me a embarrassed and very annoyed as other people were watching. I then over the last month shopped on line but again have had a poor experience. I tried to take advantage of your free delivery offer to be told the items I'd bought were previous session despite being full price. You really need to sort out your practices and processes as I know for a fact im not the only one unimpressed by cruise. Tariq 07525 440 451