I ordered 2 items from Cruise, one was found to not be in stock, the other item was delivered with a fault. I contacted Cruise to 'attempt' to arrange successful possession of at least part of my order by requesting an identical replacement piece be made available for dispatch upon receiving the faulty return. I was told in an email reply that holding items was not possible and that 8 pieces in that size were available. One day later, having received the item returned, Cruise emailed me with confirmation of receipt and confirmation that there were no longer any replacements available. To say i am disappointed, once again, with Cruise's customer services is an understatement; i have no doubt that the Cruise customer service staff do their best and Bethan who contacted me in response to my request was polite and provided me with the details described above, but Cruise customer service policy is clearly a limited to industry lip service, all the right noises are made but there really isn't any sincerity, on previous occasions my emails have been completely ignored. Perhaps Cruise are too big to give a damn.