You'd be hard pushed to find a more appalling level of customer service anywhere on the planet, than with Cruise. My 4th attempt at purchasing from them (The previous 3 times they immediately took monies from my account for items that were out of stock), on this occasion I cancelled the item pre shipping, however three weeks on I am still without my refund, and not did I receive the item I purchased. Eventual emails from Cruise were cavalier in tone, and uninterested in my experience with them. I would wager any amount of money this company will be obsolete within 2-3 years, there are simply too many other companies doing what Cruise do, any awful lot better.