DON’T BOOK WITH THEM BE WARNED!!! Just returned from a trip to Rome staying in hotel then boarding cruise ship for 11 days. All three transfers were booked and paid for through Cruise1st with a firm called Hoppa Transfers who didn’t turn up at the appointed times and I am now 320 Euro out of pocket. I rang Hoppa who said car had broken down and said they would definitely turn up at next for next two transfers, but we’re nowhere to be seen. I rang Cruise1st who were no help. I was told to report this to their Aftertravel dept and I am still waiting for their response. The agent I booked the cruise (Patricia Bradley) said that she had forwarded the complaint onto her manager (no response to date) and said “sorry there is nothing more that I can do”. Terrible service, when anything goes wrong they leave you high and dry. I will never book with this company again, this is the second time they have let me down and there is no way they will give you a refund, they don’t even respond to complaints.