I am writing to express my disappointment with the customer service provided during my recent interaction. What should have been a simple resolution turned into a frustrating process due to long response times and unhelpful communication. Instead of addressing the matter efficiently, the team’s lack of coordination and follow-up caused unnecessary confusion and delay. This experience has made me question the reliability of your support operations. I hope this feedback will encourage changes within your team, I am thankful I eventually received assistance from RESORUS, which resolved everything quickly.