If I could give negative stars it'd be -5/5. I have never had such difficulty in trying to cancel an order, and receive a refund of an item from any retailer, ever. I spent over 4 hours over 2 days on their customer service line, contacted their Social media representatives and ultimately had to refuse delivery due to the utter incompetence of Currys PC World. I also was denied access to my online account in this time so could not raise a concern through there either. I have had to contact PayPal to resolve this now as I have no faith Currys will honour the refund on their own. They also had the gall to send me a customer satisfaction survey! Utter disgrace of a company, I will never buy from them again and will advise my family, and friends to follow suit.