I ordered bespoke frames and photographs (2 frames each holding 6 different shape and sized photos) I used the online tool which was impressive and very helpful in making my decision, I sent the order in and was contacted by a member of staff who discussed the layouts and the arrangement of the photos. I had a bit of a wait for the particular frame to come into stock but was kept informed the whole time. The frames were delivered well wrapped and protected and I was very happy with the result.. Overall I was very impressed and would recommend this service.