Mixed up order which was an awkward experience for all involved, and while they apologized and wanted to fix it (which was the bare minimum but appreciated) they also then assumed what I wanted to do out of refund vs have the flowers & gift redelivered due to me not getting back quickly enough? I was emailed on a Saturday (outside of business hours) and away sick on a Monday. I don't know many (if any) businesses that would assume what a customer would want to do in a situation like this but unfortunately I was disappointed by this whole experience and will avoid using this service in future.