Do not use this firm. Initial choice of offered colours not available. Took 4 extra weeks to deliver. Tub was incomplete and flawed. Took 8 weeks to get firm to admit and fix the faults. This took photographic evidence. Was sent wrong drain plug. Another set of photos needed. Never was sent audio cable. No refund for this. When heat retention cover was sent (late) it was delivered to the wrong address. Was forced to create my own mechanism to lift cover since equipment supplied could not be fitted to the tub. When I ordered a barshelf to attach to the tub it took 3 months for firm to admit that it was unavailable and a further 5 weeks to process the refund. Despite our continued patience and politeness our multiple requests for a call from the MD were ignored. We are now convinced that the abysmal service is due to a combination of unprofessional sales staff and a lackadaisical corporate culture. Worst customer service experienced ever.